Support
Contact the WTGB team for help with the app and subscriptions.
Last updated: 2026-07-30
How we can help
If you need help with WTGB Blinds Timer — subscriptions, restore purchases, tournament clocks, screen mirroring, or account sync — reach us using the channels below.
Contact
- Email: support@guguvitality.com
- WeChat:
zhuzhs(please mention WTGB and your venue/event name so we can assist faster)
We usually reply within 1–2 business days. For urgent on-site issues, include your app version, device model, and screenshots when possible.
Subscriptions & purchases
- Day Pass, Weekly, Monthly, Quarterly, Six-Month, and Yearly plans are shown in the in-app WTGB Standard paywall; prices follow the App Store storefront.
- Auto-renewing subscriptions can be managed or cancelled under Settings → Apple ID → Subscriptions.
- Day Pass is non-renewing; auto-renewing plans support Restore Purchases in the app.
- If entitlements do not unlock after purchase, check your network and try Restore Purchases. If it still fails, email us with your Apple receipt.
- If you previously bought Event Pass and still have balance, you can keep using it at tournament start until it runs out (Event Pass is no longer for sale).